Q: How do I reset my password?
A: If you forgot or need to change your password, you can use the following link.
Enter your email address in the field and click on the continue button. A system generated e-mail will be sent to the e-mail address entered with a link to the password reset form. If you do not receive the email, you may need to check your Junk Email folder.
Q: Are the think and code Web Libraries compatible on a Mac operating system?
A: Yes, the Web Libraries are compatible on a Mac operating system. We recommend you use the Mac version of Chrome, Firefox or Safari software as the Internet browser. However, the Interactive Forms software included with a few of the think and code Web Libraries is only compatible with Windows operating systems.
Q: How do I create an Internet Explorer shortcut on my desktop for a think and code Web Reference Library?
A: After you login to a think and code Web Library, complete the following steps to create the shortcut:
Q: How do I add trusted sites in Internet Explorer?
A: To access all of the features of the think and code websites it is recommended that you add addresses to your trusted sites list. For Internet Explorer, follow these steps:
A: The most common reason for the non-delivery of product email is due to corporate mail filtering. When e-mails are stopped by these internal tools, there is usually no notice sent to the subscriber. Check with your IT department to see if your Bthink and code product emails are being blocked internally. If your company has implemented a spam filter, ask your IT department to apply the following.
Dedicated think and code IP addresses
220.127.116.11 to 18.104.22.168
22.214.171.124 to 126.96.36.199
think and code email sender addresses
Q: Why does nothing happen when I click on a link in a think and code product email?
A: You may be running a pop-up blocker on your computer. Make sure to turn off the pop-up blocker or configure the pop-up blocker to allow the launching of links for
A: A process named WebFormApp.exe needs to run to see the Launch button. If after turning off your computer or restarting your computer the Launch button disappears, the process is not starting when your computer restarts. Contact your system administrator to allow this process to start.
A: Yes, a saved form can be e-mailed as an attachment. To open or view the form, the person receiving the attachment will need to have the Interactive Forms software installed on their computer.
A: Complete the following steps:
A: Perform the following steps:
A: Windows 7 or 10 has a function called User Account Control or UAC. This needs to be turned off in order for the forms program to load correctly. Once the installation is done, and the forms are launched for the first time, you can turn the UAC back on.
A: Yes, if the form is not designed to be machine-read. With the blank form displayed on the screen, perform the following steps:
A: The installer has detected you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation.
Q: When I click on the blue Launch button in a Web Reference Library, I get the error message "Apollo was unable to connect to web server or proxy server." I am running the personal firewall software - Symantec's Norton Internet Security/McAfee Internet Security. Why am I getting this error message?
A: Either one or both of the executable files that launch the Interactive Forms program are being blocked by Internet Security software. The files being blocked are called apollo.exe and engine.exe. These files are recognized in the Internet Security software by their descriptive names. The descriptive name for the apollo.exe file is “Application Browser”. The descriptive name for engine.exe file is “Forms Software Platform”. You must change the Internet Access level associated with these descriptive names to allow these files to launch. Complete the following steps:
Follow these steps for McAfee Internet Security:
Q: When launching Interactive Forms I get a message "Apollo was unable to create or write...", "Make sure you have Access Rights, are not out of disk space..."
A: The message is typically because the program is trying to rewrite/overwrite/update program files and is not being allowed to by either policy or permission settings on the PC or the network. Verify that the PC user has FULL CONTROL rights of the C:\Program Files (X86)\think and code\Interactive Forms folder and this should correct the issue.
A: Yes. The software contains new forms going back at least 10 years so you may uninstall older versions and only use the most recent version.
A: Complete the following steps:
Q: How do I get Interactive Forms to round calculations?
A: Complete the following steps:
A: If you recently updated your network password, you will also need to update it within the Interactive Form software proxy settings.
A: You can conduct a file search using the Search function from the Windows Start Menu. Complete the following steps:
A: Yes you will need to accept cookies from think and code to properly access the site.
A: The Web Libraries will work and format properly on mobile web browsers such as Safari or Chrome
A: No, you will need to disable private browsing to access your libraries and features on your mobile device.
A: Go to and click on the Login link in upper right corner.
A: To view the available courses, go to
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This think and code report is available on standing order, which ensures you will all receive the latest edition. This report is updated annually and we will send you the latest edition once it has been published. By signing up for standing order you will never have to worry about the timeliness of the information you need. And, you may discontinue standing orders at any time by contacting us at 1.800.372.1033, option 5, or by sending us an email to [email protected].
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