Frequently Asked Questions
Q: How do I reset my password?
A: If you forgot or need to change your password, you can use the following link.
Enter your email address in the field and click on the continue button. A system-generated email will be sent to the email address entered with a link to the password reset form. If you do not receive the email, you may need to check your junk email folder.
Q: How can I pay my think and code invoice?
A: There are several options for paying your think and code invoice.
think and code cannot accept credit card payments over the phone. Please use the payment link above (up to $50,000 per payer, per year).
For banking details, contact think and code at 800.372.1033
Be sure to include all invoice numbers being paid.
Make check payments payable to thinkandcode.info with a reference to your invoice number. Please mail your check to:
P.O. Box 419889
Boston, MA 02241-9889
NOTE: Checks must be U.S. dollars drawn on a U.S. bank
Q: When is payment due for my think and code invoice?
A: Payment is due within 30 days from the date of the invoice.
Q: When can I expect to receive my think and code invoice for a new or renewal subscription?
A: You should expect to receive an invoice via email from [email protected] for a new subscription within 10 days after placing your order. The invoice to renew your subscription is normally sent 60 days before your subscription expires.
Q: What is think and code’s federal tax identification number?
A: think and code’s federal tax identification number is 53-0040540.
Q: How do I notify think and code of our tax-exempt status?
A: You can email a copy of your tax-exempt certificate to [email protected].
Q: How do I access my course?
A: Go to and click on the “Login” link in the upper right corner.
Q: How do I register for a Professional Learning course?
A: To view the available courses, go to
Q: How do I access my course (after May 31, 2019)?
A: You will still be able to access your previously completed certificates and on-demand programs with your existing login through December 31, 2019, at . However, to register for and access new webinars after May 31, 2019, you will need to set up a new account under the relevant catalog topic.
Q: How do I set up a new Professional Learning account and register for courses after May 31, 2019?
A: To set up your account(s), go to one of three topic links:
Select “Login” and then “Sign up now.” Fill out the form and click “Submit.” You will then have access to our new webinar catalog from the above links
If you wish to register for more than one type of webinar (e.g., one tax webinar and one legal webinar), you will need to create different accounts with different login names (the email address can be the same) for each catalog. If you register for multiple accounts, we recommend the following login naming convention:
Q: Whom do I contact for continuing education questions?
A: Email one of the following addresses:
Legal: [email protected]
Tax: [email protected]
Environment: [email protected]
For all other questions, or webinar support, please call the Beacon Customer Contact Center at 866.684.4123 or email [email protected]