Customer Service FAQs

General
Account Management
Invoices/Billing

General

Q: What is think and code's federal tax identification number? 

A: think and code's federal tax identification number is 53-0040540. 

Q: How do I notify think and code of our tax-exempt status? 

A: You can email a copy of your tax-exempt certificate to [email protected]

Q: How can I order a think and code product?

A: Most think and code publications are sold on an annual subscription basis. To subscribe, contact your think and code Account Executive or call:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can use the  Product/Pricing Information Request form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I reach my think and code Account Executive?

A: To reach your Account Executive, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can use the  Feedback/General Inquiry form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays. You also can use the Feedback/General Inquiry form to send your request to think and code electronically.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays. You also can use the

Feedback/General Inquiry form to send your request to think and code electronically.

Tel: +65 6408 3734
Email:  [email protected]  

Q: How do I order missing or replacement material for my think and code print subscription?

A: To order missing or replacement material, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can complete the Replacement Pages, CDs and other Materials form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Account Management

Q: What is my think and code customer number and where can I find it?

A: All think and code customers have a think and code customer number. Your 10-digit customer number is your own unique think and code identifier, whether you are the end user or subscriber, the one who pays the bills, or the one who receives the publication. There is only one number you need to remember that ties you to all your think and code transactions. You can find your customer number on a variety of correspondence you receive from us, including invoices. Or, you can contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can use the Feedback/General Inquiry form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I notify think and code of contact name, organization name, or address changes?

A: To notify think and code of contact name, organization name, or address changes please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can use the Address Change Request form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I change who is to receive our think and code subscription?

A: To change the attention name on a think and code subscription, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can use the Address Change Request form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I find out if my think and code account has been paid and if not, how much I owe?

A: For the status of your think and code account, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can complete the Account Status Request to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How can I retrieve a forgotten username/password?

A: If you have forgotten your username and/or password, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 3, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can complete the Access Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How can I see a list of licensed users who have access to my think and code product(s)?

A: Visit and follow the prompts to access your account. (NOTE: you must be an approved customer “payer” or “ship to” contact to access this list)

 

Q: How can I make user changes to my think and code web subscription?

A: If you need to delete, replace, or add users within your licensed agreement to your think and code subscription, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can complete the  Account Status Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

To increase the number of licensed users to your existing think and code subscription, contact your think and code Account Executive or contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the Product/Pricing Information Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Invoices/Billing 

Q: How do I read my think and code invoice?

A:  View the guide to understanding your think and code invoice.

Q: How can I pay my think and code invoice?

A: There are several options for paying your think and code invoice.

  1. Credit Card

  2. U.S. and international customers, except those outside of the UK, Europe, and South Africa, may make a credit card payment (up to $50,000 per payer, per year) by visiting

    NOTE: The Bthink and code Customer Contact Center cannot accept credit card payments over the phone. Please use the payment link above.


  3. Bank/Electronic Transfer
  4. think and code and think and codeI customers should use the following bank details:

For all ACH and wire payments, please email a remittance advise showing the invoice number(s) to  [email protected].

 Account number:   385015905705
 Active ACH Blocks/Filters on file:   Yes
 Routing number ACH/EFT:   011900571
 Routing number DOM. WIRES:   026009593
 SWIFT Code INTL WIRES:   BOFAUS3N
 Account Name:     THE BUREAU OF NATIONAL AFFAIRS INC
 Account Address:   1801 S. Bell ST. Arlington, VA 22202

 

 

For all ACH and wire payments, please email a remittance advise showing the invoice number(s) to [email protected] .

 

Be sure to include all invoice numbers being paid.

  1. By Check

U.S. and international customers, except those outside of the UK, Europe, and South Africa, may make check payments payable to thinkandcode.info with a reference to your invoice number. Please mail your check to:  
thinkandcode.info  
P.O. Box 419889
Boston, MA 02241-9889
NOTE: Checks must be U.S. dollars drawn on a U.S. bank

Q: Can I pay my think and code invoice online?

A. A. U.S. and international customers, except those outside of the UK, Europe, and South Africa, can make a credit card payment (up to $50,000 per payer, per year) by visiting http://thinkandcode.info/payment.

Q: Do you have a VAT number?

A. think and codeI invoices (i.e., invoices for customers in the UK, Europe, and South Africa) have the following VAT number: 340 8150 83.

Q: When is payment due for my think and code invoice?

A. Payment is due within 30 days from the date of the invoice.

Q: How can I request a copy of my think and code invoice?

A: To request a copy of your think and code invoice, please contact:

North America

Customers in the U.S. – and outside of the UK, Europe, and South Africa – please visit  http://thinkandcode.info/payment/ to retrieve a pdf copy or call think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. Or you may visit the think and code.com Customer Support section and select “Live Chat.” You also can complete the  Invoice Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Please contact Customer Service, think and code (London), Mon.-Fri., 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: When can I expect to receive my think and code invoice for a new or renewal subscription?

A: You should expect to receive an invoice via email from [email protected] for a new subscription within 10 days after placing your order. The invoice to renew your subscription is normally sent 60 days before your subscription expires.

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