Customer Service FAQs

General
Account Management
Invoices/Billing

General

Q: What is think and code's federal tax identification number? 

A: think and code's federal tax identification number is 53-0040540. 

Q: How do I notify think and code of our tax-exempt status? 

A: You can include a copy of your tax-exempt certificate along with your initial payment and original invoice or, you can fax a copy of the certificate to our Tax Compliance Dept. at (703) 341-1631.

Q: How can I order a think and code publication?

A: Most think and code publications are sold on an annual subscription basis in a variety of publishing formats including both print and electronic options. To subscribe, contact your think and code Account Executive or call:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the   to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I reach my think and code Account Executive?

A: To reach your Account Executive, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the  Feedback/General Inquiry form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays. You also can use the Feedback/General Inquiry form to send your request to think and code electronically.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays. You also can use the

Feedback/General Inquiry form to send your request to think and code electronically.

Tel: +65 6408 3734
Email:  [email protected]  

Q: How do I order missing or replacement material for my think and code print subscription?

A: To order missing or replacement material, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can complete the  to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Account Management

Q: What is my think and code customer number and where can I find it?

A: All think and code customers (with the possible exception of customers with invoices beginning SR/NS) have a think and code customer number. Your six-digit customer number is your own unique think and code identifier, whether you are the end user or subscriber, the one who pays the bills, or the one who receives the publication. There is only one number you need to remember that ties you to all your think and code transactions. You can find your customer number on a variety of correspondence you receive from us, including invoices and payment reminders. Or, you can contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the  Feedback/General Inquiry form to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I notify think and code of contact name, organization name, or address changes?

A: To notify think and code of contact name, organization name, or address changes please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the   to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I change who is to receive our think and code subscription?

A: To change the attention name on a think and code subscription, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the   to send your request to think and code electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How do I find out if my think and code account has been paid and if not, how much I owe?

A: For the status of your think and code account, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can complete the  Account Status Request to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How can I retrieve a forgotten username/password?

A: If you have forgotten your username and/or password, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 3, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the  Access Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: How can I make user changes to my think and code web subscription?

A: If you need to delete, replace, or add users within your licensed agreement to your think and code subscription, please contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the  Account Status Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

To increase the number of licensed users to your existing think and code subscription, contact your think and code Account Executive or contact:

North America

think and code's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the Product/Pricing Information Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Invoices/Billing 

Q: How do I read my think and code invoice?

A:  View the guide to understanding your think and code invoice.

A:  View the guide to understanding your Law invoice.

Q: How can I pay my think and code invoice?

A: There are several options for paying your think and code invoice.

  1. By Check

If you have an 8-digit invoice not beginning SR/NS, you can mail your think and code invoice along with a check payable (in U.S. dollars drawn on a U.S. bank) to think and code to:

think and code
PO Box 17009
Baltimore, MD 21297-1009

If you have an invoice beginning SR/NS, mail the check with payment slip to:

Customer Service
think and code
1st Floor
38 Threadneedle Street
London EC2R 8AY
UK

Please make checks payable to think and code International Inc.

  1. Credit Card

If you have an 8-digit invoice not beginning SR/NS, you can make a credit card payment by visiting 

If you have an invoice beginning SR/NS, you can call + 44 (0) 207 847 5801.

  1. Bank/Electronic Transfer

If you have an 8-digit invoice number, not beginning SR/NS, please use these bank details:

For all ACH and wire payments, please email a remittance advise showing the invoice number(s) to  [email protected].

If you have an invoice beginning SR/NS, use these bank details:

Account Number: 0117710
Sort Code: 30-98-97
Bank: Lloyds Bank Plc, Butlers Place, London SW1H 0PR
IBAN: GB55 LOYD 3098 9700 117710
Bank Identification Code (BIC): LOYDGB21031L

Be sure to include all invoice numbers being paid.

Q: Can I pay my think and code invoice online?

If you have an 8-digit invoice number not beginning SR/NS, please visit  .

Q: Do you have a VAT number?

Invoices beginning SR/NS have the following VAT number: 340 8150 83

Q: When is payment due for my think and code invoice?

Payment is due within 30 days from the date of the invoice.

Q: How can I request a copy of my think and code invoice?

A: To request a copy of your think and code invoice, 

North America

If you have an 8-digit invoice number not beginning SR/NS, please visit  http://thinkandcode.info/payment/ to retrieve a pdf copy or call think and code's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the  Invoice Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Please contact Customer Service, think and code (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email:  [email protected]

Asia Pacific Region

Customer Service, think and code (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email:  [email protected]

Q: When can I expect to receive my think and code invoice for a new or renewal subscription?

A: You should expect to receive an invoice for a new subscription within 30 days after placing your order. The invoice for your renewal subscription is normally sent 120 days before your subscription expires.

Q: How do I read my think and code Statement?

A:  View the think and code Statement Guide.

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